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Return to shopFAQs
This section is designed to quickly answer common questions regarding our products, orders, payments, and policy details. All answers are consistent with the detailed policies available on our website.
1. General & Ordering Questions
Q: What currency are your prices listed in?
A: All prices on Bags Corner are listed and processed in U.S. Dollars (USD).
Q: Can I change or cancel my order?
A: Orders can only be cancelled if they have not yet been processed for shipment (i.e., before the shipping label is created). Please contact us immediately at support@bagscorner.store for urgent cancellation requests.
Q: How can I contact customer support?
A: You can reach us during our business hours (Monday – Friday, 9:00 AM – 5:00 PM GMT-08:00) via email at support@bagscorner.store.
2. Payment and Security
Q: What payment methods do you accept?
A: We accept MasterCard, Visa, American Express, and Union Pay through Stripe our secure payment processor.
Q: Do you store my credit card information?
A: No. We do not store your full credit card details. All payment information is securely handled by our trusted third-party payment gateway.
Q: Are there any hidden fees at checkout?
A: No. The only fees applied are the product price, a flat $15.00 USD shipping charge, and any applicable state sales tax, all of which are clearly displayed before you finalize your purchase.
3. Shipping and Delivery
Q: Where do you ship?
A: We currently ship to all addresses within the United States only.
Q: What is the total estimated delivery time?
A: Orders require 1 to 3 business days for processing, and transit time is typically 2 to 5 business days. Total estimated delivery time is generally between 3 to 8 business days.
4. Returns, Refunds, and Exchanges
Q: What is your return window?
A: We accept returns for items in original, unused condition within 21 calendar days from the date of delivery.
Q: Do you offer exchanges?
A: No, we do not offer direct exchanges. You must return the original item for a refund and place a new, separate order for the desired item.
Q: How long does the refund process take?
A: Refund process takes 10 days.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs and Return Label.